- How to calculate the loading time in different cities?
Loading times vary by city based on factors like local traffic, facility capacity, and shipment size. Our platform automatically calculates estimated loading times using real-time data. You’ll see accurate timeframes during booking for each specific location. - How does the delivery to the warehouse occur if there is no seaport in the city?
If there’s no seaport in the city, delivery to the warehouse is handled via land freight, such as trucks or rail. We seamlessly connect shipments from the nearest port to your warehouse location. Our network ensures smooth inland transportation, no matter the distance. - Can you guarantee the exact delivery date?
While we strive for precise delivery, exact dates can’t always be guaranteed due to variables like weather, customs, and traffic. However, we provide accurate estimates and real-time tracking to keep you fully informed. Our team works proactively to minimize delays and keep your shipment on schedule. - How are sea shipping costs calculated?
Sea shipping costs are calculated based on several factors: cargo volume or weight, container type, shipping route, and port fees. Additional costs may include fuel surcharges, customs duties, and insurance. Our platform gives you a transparent quote upfront, tailored to your shipment details. - Is it possible to reissue documents for receipt while the goods are on the way?
Yes, it’s possible to reissue receipt documents while your goods are in transit. Simply contact our support team or update the request through your dashboard. We’ll ensure the revised documents are processed promptly and securely. - Should we purchase additional insurance?
While basic coverage is often included, we highly recommend purchasing additional cargo insurance for full protection against unexpected events like damage, loss, or theft. It’s a small investment that offers peace of mind and financial security throughout your shipment journey.